Last updated: March 23, 2026
1. Acceptance of Terms
By accessing or using the Zelli application and website (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
2. Description of Service
Zelli provides a platform that connects homeowners and property managers with qualified home service professionals. Our Service includes transparent, fixed pricing for services such as HVAC, locksmith, garage door, and automotive services. Zelli acts as a marketplace — we are not the service provider.
3. User Accounts
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the security of your account credentials.
- You must notify us immediately of any unauthorized use of your account.
- We reserve the right to suspend or terminate accounts that violate these Terms.
4. Service Bookings and Payments
- Pricing displayed on the platform is an estimate based on available property data and service parameters. Final pricing may vary based on on-site conditions.
- Payment is processed securely through our third-party payment provider. By booking a service, you authorize the applicable charges.
- Cancellation and refund policies are communicated at the time of booking and may vary by service type.
5. User Conduct
You agree not to:
- Use the Service for any unlawful purpose
- Provide false or misleading information
- Interfere with the operation of the Service
- Attempt to gain unauthorized access to any part of the Service
- Harass, abuse, or harm other users or service professionals
6. Service Professionals
Service professionals matched through Zelli are independent contractors, not employees of Zelli. While we vet professionals and facilitate the connection, Zelli is not responsible for the quality, safety, or outcome of services performed. Any disputes regarding services should be reported to us promptly.
7. Intellectual Property
All content, features, and functionality of the Service — including text, graphics, logos, and software — are owned by Zelli and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Zelli shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Service. Our total liability shall not exceed the amount you paid to Zelli in the twelve months preceding the claim.
9. Indemnification
You agree to indemnify and hold harmless Zelli, its officers, directors, employees, and agents from any claims, losses, or damages arising from your use of the Service or violation of these Terms.
10. Modifications to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in Dallas County, Texas.
12. SMS / Text Messaging Terms (Zelli SMS Program)
By providing your mobile phone number and verifying it during the booking process, you consent to receive text messages from Zelli (operated by Zelli Home Intelligence LLC) related to your account and service bookings, including one-time verification codes, quote notifications, booking confirmations, appointment reminders, technician arrival updates, scheduling changes, cancellations, job completion notices, and other customer support communications.
Marketing messages. Promotional offers, discounts, and service updates are sent only if you separately opt in by selecting the optional marketing checkbox during booking. Marketing consent is not a condition of purchase.
Message frequency. Message frequency varies based on your account activity and bookings. Message and data rates may apply. Check with your mobile carrier for details about your plan.
Opting out. Reply STOP to any message to unsubscribe. After you opt out, you will receive a single confirmation message and no further texts from that number. You may resubscribe at any time by replying START. Note that opting out of booking-related messages may limit our ability to send you essential updates about scheduled services while you maintain an active account.
Help. Reply HELP to any message or contact us at office@zelliapp.com for assistance.
Carrier liability. Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is outside of Zelli's control.
Privacy. Your mobile phone number and text messaging opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. For details on how we handle your information, see our Privacy Policy.
13. Contact Us
If you have questions about these Terms, please contact us at office@zelliapp.com.